How do I purchase via WhatsApp?
It's simple: contact a consultant, let them know what you need, for what occasion, and what size the child wears, not their age.
What clothing sizes do you offer?
We offer clothing and footwear for children from newborns up to 14 years old. Sizes may vary according to the supplier.
How does Uber Flash delivery work?
Delivery via Uber Flash is a fast option for customers located in Goiânia. As soon as your order is confirmed, it is sent via an Uber driver, ensuring you receive your purchases on the same day, usually within a few hours. Just one detail: they deliver only to the door, so the recipient must be waiting at the door, or have authorized the concierge to receive it.
How do I know which size to choose?
It always works to take a size they already wear from a specific brand and contact our consultants; our team is available to help.
Do you have clothes for special occasions?
Yes, we have a special section for party clothes, christenings, Christmas, Father's Day, Mother's Day, school events, and much more.
Are the products on the website also available in the physical store?
Yes, all products on the website are available in our physical store; our inventory is updated in our system as soon as a sale is finalized, which is why we cannot reserve products.
Do you offer clothes for boys and girls?
Yes, we have a wide variety of clothing, footwear, and accessories for both boys and girls.
How do I make a purchase on the website?
Choose the desired product, select the size, and click "Add to Cart." Then, finalize your purchase by following the payment instructions.
Can I change my order after finalizing the purchase?
Of course, just contact our team and they will resolve it quickly.
Which payment methods do you accept?
Pix, cash, and credit/debit cards in our physical store. On the website, only Pix offers immediate release; credit card payments will require some confirmations and data for approval.
My order was confirmed, but I haven't received the email confirmation yet. What should I do?
Check your spam folder. If you still cannot find it, contact our team to confirm the order.
How do I track my order?
After shipping, you will receive a tracking code via email to monitor the delivery.
What are the delivery options?
We offer delivery via Correios, carriers, and Uber Flash for deliveries within Goiânia.
What is the delivery time?
The timeframe varies according to the location and the type of delivery chosen. We provide the estimated timeframe at checkout.
Do you deliver throughout Brazil?
Yes, we deliver throughout the national territory.
Can I pick up the product at the physical store?
Yes, we offer the option of picking it up at the physical store. Simply choose this option at checkout.
What do I do if my order does not arrive on time?
If the order is delayed, contact us so we can check the status.
Can I exchange a product?
Yes, we accept exchanges within 7 days of receipt, provided the product is in perfect condition and the tag is intact.
How do I return a product?
For returns, please contact our customer service team for instructions.
Do you charge shipping for exchanges and returns?
For the first exchange, shipping is free. In cases of returns due to regret, the shipping cost is the customer's responsibility.
What is the deadline for requesting an exchange or return?
You can request an exchange or return within 7 calendar days after receiving the product.
Can I exchange a product purchased at the physical store?
Yes, you can exchange products purchased at the physical store as long as they are within the exchange period and in perfect condition; just bring them to the store.
What are the opening hours of the physical store?
The physical store is open from Monday to Friday, from 9:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM.
Do you offer personalized service?
Yes, our sales associates are available to help find the ideal product for your needs, both in-store and online.
Can I make a purchase via WhatsApp?
Yes, our sales associates are available via WhatsApp and can help with the entire purchasing process.
Do you deliver to the store door?
Yes, just talk to a consultant and they will bring it to you.
How do I contact customer service?
You can contact us via WhatsApp, email, or phone. All contact information is available in the website footer.
How can I create an account on the website?
Click on "My Account" at the top of the site and follow the instructions to create your account.
I forgot my password, how can I recover it?
Click on "Forgot my password" on the login page and follow the instructions to reset it.
Is the site safe for purchases?
Yes, our site uses SSL encryption to ensure all your information is secure.
Can I buy on behalf of a company?
Yes, just enter the company details at checkout for billing purposes.
Do you have a loyalty program?
Not yet, but we will have news soon.
